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In-house Repair with ERP billing

Former Member
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Hello,

I'm trying to create a process beginning with a repair order in CRM and ending with billing in ERP.

This is the process as I envision it:

1) Create repair order.

2) Create return request item in repair order.

3) Create inbound delivery, then goods receipt (ERP).

4) Create diagnosis item in repair order.

5) Send quotes to customer.

6) Create repaired item delivery item in repair order.

7) Create outbound delivery, then goods issue (ERP).

😎 Create service confirmation from repair order.

9) Create invoice from service confirmation (ERP).

Here are my concerns:

1) Does a repair order replicate into ERP as an internal order? Does it matter?

2) Some customers will not exist in the ERP system. Is there a BADI to change the sold to that goes into the ERP return order/internal order?

3) To send quotations, is it possible to do that straight from the repair order, or do I need to create follow up service quotation documents?

4) Can the invoice include information from both the service confirmation and the outbound delivery? for example, I'd like to bill service parts and products which would be on the service confirmation, but also freight related to the outbound delivery item.

Thanks,

Ofer

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hi Ofer,

please see my answers below.

1) Does a repair order replicate into ERP as an internal order? Does it matter?

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Yes the order can be replicated to ERP as an internal order. Please look in SPRO for node "integratin with controlling" I believe. You have to do some config to enable this. This is required to track the cost of your repairs.

2) Some customers will not exist in the ERP system. Is there a BADI to change the sold to that goes into the ERP return order/internal order?

-


I am not sure why customers would not exist in ERP since your receipt has to happen in EPR via the return item.

3) To send quotations, is it possible to do that straight from the repair order, or do I need to create follow up service quotation documents?

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You could just design a form that send the diagnosis items value (and the associates spare parts and other information) from the repair order. You could base the quote to be triggered based on the status.

4) Can the invoice include information from both the service confirmation and the outbound delivery? for example, I'd like to bill service parts and products which would be on the service confirmation, but also freight related to the outbound delivery item.

---Not sure about the confirmation (you can create debit memo from the confirmation which), but you can create a item from the repair order that ships to the customer after repair. You can pass the service charges with this line to ECC and the add the delivery charges in the billing document from the delivery as well.

Hope this helps.

Thanks,

RB

Former Member
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RB,

Thanks for the response.

Right now we have retail customers, and private consumers who buy from retail stores. We don't have any information regarding the private consumers, but they may call us for repair. That's why they would not be in ERP. We currently use a single sold-to for all private consumers.

I guess one option would be to keep using that sold-to as the customer in CRM and fill contact person with the private consumer information. I don't know if that's what contact persons are really there for however...

As for question 4, how can I pass the service charges to ECC with that one line? I want to show an itemized view of service products and parts in the invoice.

In general, am I better off using a service order to do all this? The service confirmation part is pretty important since we are planning on utilizing resource planning.

Thanks,

OFer

Former Member
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Ofer,

I think you could use the in-house repair scenario. In that scenario, you can transfer all the prices to SAP ECC and then also add the delivery cost in the final invoice. You would however have to design the pricing in such a way that the diagnosis item price and the price of the spare part (if used) are copied to the repair delivery line item before it is replicated to SAP ECC. In that can you can get the itemized price. You can also check the like below from SAP help ( i am sure you have already read this).

http://help.sap.com/saphelp_crm70/helpdata/EN/46/0174483b9d3d54e10000000a155369/content.htm

Let us know if you follow a different desing (and may be better design -with confirmation)

Thanks

RB

Former Member
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RB,

"You would however have to design the pricing in such a way that the diagnosis item price and the price of the spare part (if used) are copied to the repair delivery line item before it is replicated to SAP ECC."

This doesn't sound standard. How would I go about doing that?

Thanks,

Ofer

Former Member
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Ofer,

You (or whoever is setting up the pricing) would have to setup the pricing procedure so the diagnosis item price and spare part price is copied to the repair-return item. This would involve some copy control and may be some development on the pricing side as well ( you would need help of a technical person if you can't code your self).

Thanks

Edited by: what the.... on Jul 21, 2010 11:42 PM

Former Member
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What happens to tax calculations? Tax calculation will be different for service products and physical products. If we send the pricing for the physical product, the tax calculation will also be based on physical product instead of a service product.

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