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Former Member

In-house Repair with ERP billing

Hello,

I'm trying to create a process beginning with a repair order in CRM and ending with billing in ERP.

This is the process as I envision it:

1) Create repair order.

2) Create return request item in repair order.

3) Create inbound delivery, then goods receipt (ERP).

4) Create diagnosis item in repair order.

5) Send quotes to customer.

6) Create repaired item delivery item in repair order.

7) Create outbound delivery, then goods issue (ERP).

8) Create service confirmation from repair order.

9) Create invoice from service confirmation (ERP).

Here are my concerns:

1) Does a repair order replicate into ERP as an internal order? Does it matter?

2) Some customers will not exist in the ERP system. Is there a BADI to change the sold to that goes into the ERP return order/internal order?

3) To send quotations, is it possible to do that straight from the repair order, or do I need to create follow up service quotation documents?

4) Can the invoice include information from both the service confirmation and the outbound delivery? for example, I'd like to bill service parts and products which would be on the service confirmation, but also freight related to the outbound delivery item.

Thanks,

Ofer

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    Former Member
    Posted on Jul 21, 2010 at 05:44 AM

    Hi Ofer,

    please see my answers below.

    1) Does a repair order replicate into ERP as an internal order? Does it matter?

    -


    Yes the order can be replicated to ERP as an internal order. Please look in SPRO for node "integratin with controlling" I believe. You have to do some config to enable this. This is required to track the cost of your repairs.

    2) Some customers will not exist in the ERP system. Is there a BADI to change the sold to that goes into the ERP return order/internal order?

    -


    I am not sure why customers would not exist in ERP since your receipt has to happen in EPR via the return item.

    3) To send quotations, is it possible to do that straight from the repair order, or do I need to create follow up service quotation documents?

    -


    You could just design a form that send the diagnosis items value (and the associates spare parts and other information) from the repair order. You could base the quote to be triggered based on the status.

    4) Can the invoice include information from both the service confirmation and the outbound delivery? for example, I'd like to bill service parts and products which would be on the service confirmation, but also freight related to the outbound delivery item.

    ---Not sure about the confirmation (you can create debit memo from the confirmation which), but you can create a item from the repair order that ships to the customer after repair. You can pass the service charges with this line to ECC and the add the delivery charges in the billing document from the delivery as well.

    Hope this helps.

    Thanks,

    RB

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    • Former Member Former Member

      What happens to tax calculations? Tax calculation will be different for service products and physical products. If we send the pricing for the physical product, the tax calculation will also be based on physical product instead of a service product.