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Former Member
Jul 20, 2010 at 01:56 PM

CUP: Notification Mail after Role Approval

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Dear SAP Experts

We are running GRC AC 5.3 SP11.2 and facing a problem with the CUP workflow behavior.

Each time we change a existing user in the system and assign him at least two new roles with diffrent role owners, we get some problems at the role owner approval stage.

As soon as the first role owner provides his role approval a message is sent out to the requestor, manager and user that all changes to the user profile are done. This behavior repeats for each role owner which has to provide a approval to that request. The roles it self are assigned to the user account when the last role owner approved the request.

Under AC 5.2 we had only one mail beeing sent out to the requestor, manager and user when all roles were approved.

The role owner stage has following settings:

Approval Type --> All Approvers

Do we have to customize some more settings as well?

Many thanks for your help Jeffrey