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Former Member
Jul 20, 2010 at 10:31 AM

UI configuration not used after transport

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Hi colleagues,

we transported our web ui enhancements to our QA system (CRM 7.0) - a few days ago. The transport itself went well but now - in some cases - we have the following issue - especially on overview pages.

1. The new UI configuration is available in the QA-System (we checked that via BSP_WD_CMPWB).

2. When we press F2 on the pages we can see that the system is (trying) to use the correct config keys (Searched For and Found are equal and exactly what we expected).

3. Unfortunately we cannot see the new UI configuration. Instead we see a screen layout which fits to an older version of an UI configuration or we see the screen layout which fits exactly to another UI config (with a completely different config key).

We already made sure that no personalization is in our way and deleted it using the corresponding report.

As we suspect that this could be a kind of buffer/cache issue, we invalidated the ICM server cache. Still the issue persists.

Is there anything we missed out during or after the transport? Your help would be appreciated.

Kind regards,

Josef