error:Crystal report Print option in xeon processor

[Former Member]

i am using a server with windows 2008 server and xeon 5520 series processor. windows in 64 bit with 16 Gb of ram.

everything is working fine except the print option in crystal report..

i tried installing crystal report basic runtime but it says that it doesnt supprt xeon processor .

kindly solve this issue .

Thank you in advance

[former_member183750 · Accepted solution]

You'll have to supply a whole bunch more detailed info. Telling me that you have 2008 server and xeon 5520 series processor, windows in 64 bit is like telling your mechanic that you have a blue car with 4 wheels and it does not work. No info re. engine, of make or what the problem is... And with that info, you want your mechanic to fix the car...

1) What CR / BO SDK are you using?

2) what version of the above are you using?

3) What updates for (1) above are you using?

4) What development language are you using?

5) How are you deploying the runtime for (1) above?

6) What is the precise error message you are getting?

Think about the info I would need to accurately reproduce the issue. What info would probably be good to have?

Ludek

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[Former Member · Accepted solution]

i am trying to install cr2008sp2 version of crystal report version but while installing this version it says that it doesnt support Xeon processor.

right now i am using cr version 10 on 64 bit platform. it shows report properly but when i click on print it shows nothing but just page refreshed. i turn off me pop up blocker but even now my print option is not working.. the same is working on system with processor other than xeon.. it doesnt show any error but dont print or export anything

[former_member183750 · Accepted solution]

Ok. We need to get more accurate here. Note that in your initial post you said:

"... tried installing crystal report basic runtime but it says that it doesnt supprt xeon processor ..."

Typically this would denote Crystal Reports Basic for Visual Studio 2008...

Now you say:

"i am trying to install cr2008sp2 version of crystal report ..."

So, first, please confirm what it is you are trying to install. Second, saying:

it says that it doesnt support Xeon processor.

is not good enough. What is the actual error message?

You may also want to see the blog [What do I need to do to get the fastest issue resolution?|https://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/12045] [original link is broken] [original link is broken] [original link is broken]; and the [Rules of Engagement|https://www.sdn.sap.com/irj/sdn/wiki?path=/display/home/rulesofEngagement]

Step 2 Asking Your Question; Provide Enough Information

Or, your final option is to create a phone case here:

http://store.businessobjects.com/store/bobjamer/en_US/pd/productID.98078100u00A0

Ludek

Edited by: Ludek Uher on Jul 20, 2010 8:57 AM

[Former Member · Accepted solution]

please remove all previous confusions..

thank you for your support and suggestions.. can u please tell me if there is any version of crystal report that support xeon processor so that print option is also enabled in that ..

thank you

[former_member183750 · Accepted solution]

If you want to go 64 bit, only the versions bundled with .NET 2005 (CR 10.2) and .NET 2008 (CR 10.5) will do. Other than that, you will have to run version 12.sx (2008) in 32 bit mode.

Ludek