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Crystal Reports for Enterprise crashes at data preview

Dear SCN-Community,

currently I´m facing a problem with Crystal Reports for Enterprise 4.2 SP05. After migrating a Crystal 2016 report the Crystal for Enterprise crashes at data preview (BEx Query).

When I execute the report from the BI-Launchpad a second empty prompt Dialog appears.

Any suggestions on that?

Kind regards

André

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1 Answer

  • Feb 11 at 05:46 PM

    Andre,

    If you have SAP BW and SAP BI, you probably have a Maintenance contract. Log an incident for Crystal Reports for Enterprise component: BI-RA-CRE and Support will investigate it.

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    • I understand there is a difference between talking to a big group of experienced users

      and

      talking to one Support engineer with access to tools, knowledge base and developers.

      You never know what would be faster.

      What stops you to use both options.