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author's profile photo Former Member
Former Member

FSCM Dispute Case status

We have recently implemented the FSCM Collection and Dispute modules. We are able to create Dipsute cases against open invoices with no problem.

Not all dispute case status' change to "close" once the item has been paid or resolved. Once the disputed item is resolved, the dispute is no longer visible when you drill into the business partner from the UDM_SUPERVISOR transaction, but if you run transaction UDM_DISPUTE, the case will show a status of "In Process". The credit or payment amount is not reflected in the dispute case.

Has anyone had similar problems, if so, what is required to correct this issue?



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    author's profile photo Former Member
    Former Member
    Posted on Jul 16, 2010 at 08:02 PM

    Hi David,

    This has been raised before.

    On the search for disputes, if you filter by all statues you will be able to find the dispute.

    You also need to review your configuration for statues to ensure they align to your business processes.

    If you expect all "cleared" items to be closed please review the change rule.

    There is also a process that needs to be performed to update the status of disputes. This can be scheduled to run to update disputes.

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