Partial billed for return order

[former_member220801]

Dear Experts,

I would like to config SAP to suit the following return flow

1. Create return order

2. Create return delivery (our customer will return both good stocks and damage stocks)

3. Create credit for return for those good stocks only.

I have set billing relevance of item category REN to K - Delivery related invoices for partial quantity. So when 10 PC are received (in which 8 PC are in good condition), we can create credit for return with the 8 good PC only.

But my question is the status of return delivery remains "being processed".

Is there any way to make it as completed? Or on the other hand, once a credit for return is created, the return delivery will be marked as completed? Thanks.

[ajitsingh6]

Dear,

In VOV7 for Item Category REN mainatin Completion Rule as A and then check.

Regards

AJIT K SINGH

HAPPY TO HELP U

[former_member220801]

When I tried to check the completion rule to A, even though I have created a return delivery with full qty (return delivery qty = return order qty), the status of return order is still "being processed"......

It seems that the rule is for quotation and contract only?

[jpfriends079]

Even for return sale order, the status would remain Being Processed,

till you maintain Reason for Rejection.

This is also after taking into consideration your item category has B for Completion Rule (based on your requirement) in VOV7 for your return item category.

Thanks & Regards

JP

[Former Member]

Hi,

Based on your requirement you can enter the multiple items in the Return order. One item is for good Qty and Another item is for Damaged Qty.

Try to create Return delivery and please make sure that same batch no needs to be updated in the return delivery because you have entered the line item in the order. For this line item system will not update the batch.You need to enter manually.

Try to process credit note as per your requirement.

I hope it will help you.

Regards,

SK

[former_member220801]

I can't break it into 2 line items in advance (at the moment of creating return order) because upon return, we don't know how many are in good conditions and how many are damaged.

That's why we need to GR the total qty. After inspection, then we conclude how many are in good conditions and give credit to customer.

It is very user unfriendly if we break a material in to 2 line items in return order after GR completed. (need to reverse GR, modify return delivery and return order)

[Former Member]

Hi,

Is it possible to change the multiple items in the Order like good ones in one item and Damaged once in another item?

If it is then your issue will be solved.

Kindly check and revert the same.

Regards,

SK