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Former Member
Jul 14, 2010 at 08:39 AM

Service Desk - Expert Mode - Not all actions are available


Dear SAP colleagues,

I have just implemented the Service Desk in our SOLMAN system.

1. I choose Incident Management

2. I click on Queries

3. I click on a ticket (Transaction ID).

4. I edit the message

5. When I select Actions, I only have the 4 following options :

- Send Message to SAP

- Maintain SAP Logon Data

- Display SAP Action Log

- Update SAP Message

When I consult some demos, there are many differents options available in Actions menu, as, for example :

- Open System fro SAP

- Confirm Message to SAP

- E-Mail to Message Creator (Mail)

- Print Message

- Create Change Document

- Call Solution Manager Diagnostics.

Is it due to an missing authorizations (roles and profiles) ?

Thanks for your input.

Best regards