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Former Member
Jul 13, 2010 at 08:45 AM

Owner of a message created through the Solman - Service Desk


Dear all,

I have just installed the Service Desk in SOLMAN.

My environment :

1. SMP - SAP Solution Manager

2. D01 - Managed system

3. D03 - Manager system.

From D01 or D03, when I create a message (Help - Create Support Message), the message is correctly created in

the Service Desk of SOLMAN (SMP).

But the owner of the message (Created by ...) refers to the user who is referenced in the RFC between D01 and SMP,

not the user who has effectivelly created the message.

In my example, the message information "Created by" refers to user SOLMAND01.

This user exists in SOLMAN - of course - and it is used in RFC SM_SMPCLNT100_BACK.

But I have created message from D01 with user TOTO and I would like to have it display in my message,

not SOLMAND01.

Best regards