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Former Member
Jul 12, 2010 at 04:21 PM

500 Internal Server Error - Channel Monitoring Audit Log


Hi Experts,

We are facing an error in the 'Audit Log' of the communication channel monitoring of a File Sender Adapter.

The channel uses a custom written Java Module which uses XSLT parser internally. The audit log displays the following error:

500 Internal Server Error Error: "Application error occurred during the request processing." Troubleshooting Guide Details: "The WebApplicationException log ID is [4698F300D2C40C2000000000000009AA]."

This error occurs both when the file is processed successfully or when in error. In case of a positive test case file, we can even see the message reaching Pipeline (SXMB_MONI). But only the audit log does not show the processed steps in the channel monitoring and displays the above error message.

We have even established that the cause of the error is Java Module (First, we executed by removing our custom Java Module from the module steps and the audit log showed the steps correctly. But by putting the module back in the channel, the error resumed).

Initially, the error was not coming and we were able to test this properly. But over the time the audit log error started. Now, we are not able to get rid of this even by restarting the channel or restarting the Java stack of the server.

To me, it seems like a memory issue in the Java Stack.

Any thoughts?

Can we find out where to find the details of the WebApplicationException log ID displayed above?