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Firefighter log report escalation to Manager

escalatin-issue.jpgHi All,

I would like to know if some has enabled a notification for the Firefighter log to Manager as an escalation . I have done the set up and I am able to get the notification for both controller and manager . However both the notification controller and manager are coming at the same time.

Please suggest if some one has set up notification for Firefighter controller and a notification would go as an escalation to the manager if the logs are not approved.

escalatin-issue.jpg (145.1 kB)
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  • Posted on Feb 18, 2019 at 01:23 PM

    Dear Pradeep,

    Check the job for sending emails (Tcode SCOT as basis person to give option to send mail in 5 min or so ( scot -> menu settings -> send job )), I saw that you escalate in only 5 min, so maybe your system is sending emails every 5 min than both are going at same time,

    Regards

    Rafael

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