We are facing an issue in which if we are installing SONIC connector then we are getting the Notification mail in portal inbox but description of the workitem which appears on the portal disappears.
And if we uninstall the same component, Notification mail stop coming in portal inbox and description of workitem starts appearing.
We have raised an OSS note 482606 / 2010 , but SAP have suggested us that they don't support SONIC connectors.
Just adding to this in development and Production environment SONIC connector are working fine i.e. notification mail as well as description is appearing but in test environment above mentioned problem is appearing.
Appreciate you quick response.