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Lumira schedulations FAIL

former_member272418
Participant
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Hi guys I’m facing an issue regarding Lumira reports schedulations.

The dev team developed a very easy Lumira document: it is a blank page with a logo inside, so, no data extraction ! Opening it from the BO platform (CMC with “right button -> view”) is ok, but if I schedule it (regardless of whether I set the output in "lums" or "pdf" format) the job fails after, about, 13 minutes with the message

“Object failed to run due to an error while processing on the Job Server”.

At operating system level, I only found the following information in trace file: “jobserver_<SIANAME>.AdaptiveJobServer_LumsRefreshJavaSchedulingService_CHILD0_trace.000001.glf”:

Text: [scheduler]: The export result is : [PDF was not generated within the time limit of 800000 milliseconds]

Schedulation of web intelligence reports is ok.

Product versions are:

  • BO 4.2 SP06 patch 03
  • Lumira 2.2
  • Web Application Server is SAP Netweaver 7.5

Please help me !

Accepted Solutions (0)

Answers (4)

Answers (4)

former_member194340
Participant
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Hi,

take a look at SNOTE "2620775 - Steps need to be done to Schedule the Designer Application in SAP Lumira 2.1 onwards".

Regards,

Zaki

former_member194340
Participant
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My customer is facing the same issue with the same version but with Tomcat as WAS.

I have forwarded this incident to SAP 3 weeks ago. No solution untill now..

hasba
Participant
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HI Tammy,

we have exactly the same issue and we're on the same version as Andrea.

we already opened a ticket, but untill now no solution provided.

regards

Younes

TammyPowlas
Active Contributor
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Hello Andrea - I found this SAP Note: https://launchpad.support.sap.com/#/notes/2688020

It says "Cause:

The exact cause of the problem is unknown but, the developer learned that the problem could be resolved by replacing a Lumira server.

Solution

During Development's investigation, they learned they could resolve the Viewing and Scheduling problem by creating a new Lumira Server. There was no code change:

"The fix for the issue was due to some problem in the original Lumira Server. I created a cloned server with that both opening of document as well as scheduling) of document as PDF was working fine."

former_member272418
Participant
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Hi Tammy

thank you very much for your answer.

unfortunately I had already check the note 2688020 (I forgot to write it) but, applying the proposed solution, I have not solved the problem. I created a new Lumira processing server and I tried to run the schedulation with the new server up (and the old stopped) and also with both servers up (old and new).

Same error in both cases.

TammyPowlas
Active Contributor
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I'm sorry to hear. Maybe it is time to open an incident with SAP Support? It's my last resort...I'm so sorry