Skip to Content
Former Member
Jul 08, 2010 at 07:59 AM

Time Zone Issues


Hi All,

How do we deal with the Time differences of the system and the actual end user for a scenario where the Server is located ..lets say in India and the End user is in China?

Whenever the End user creates a Notification or a Work Order in China, the Dates and Times are the system time and not the local time of the user. Also while Technically completing the Notifications and Work Orders, the system proposes the system time and not the local time.

I know that these proposed dates and times can be controlled by configuration in SPRO, but that doesnt help as the system always takes the system time if the completion date and time are in future(As the case is in China). Moreover we do not want to make changes to the Notification or WO types as these are being used by users in India as well.

I also know that a Personal time zone can be set in the User Profile of the user, but that is reflected only on some fields like notification creation and required start date/time and is not reflected in Notification completion and Work Orders completion.

If anybody has faced similar Time Zone Issues and resolved them by some way, pls share the solution OR suggest some solution by way of which we can resolve this issue.