Please help me on this issue I have.
I need to update the sales order item's system status to "closed".
Currently, the system status is "LKD MtoO RESA SETC TECOu201D, overall processing status is Open, and it also has a PO which has GR and IR docs.
When I tried to change the status to CLSD, the message "You cannot set item to status 'CLSD' because it has status 'Open'" is generated.
Accdg to SAP, I need to set the item to "completed" status first before doing the CLSD, and I can do it either to set a reason for rejection on the line item (provided that the GR and IR have been reversed) or do billing on the item. My problem is that I can not do the billing as it required in the business for this case and also I cant do with the reason for rejection as the The IR cant be reversed since the payment has been completed.
Can you advise other options I can take in order to have the line item status be updated to CLSD?
if I may add, can you also advise the difference between the overall processing status and the system status?
Thanks and regards,