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Former Member
Jul 07, 2010 at 07:45 PM

Error 13001: Product Not Registered with the Update Service.

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Hello,

I have installed the fully licensed version of crystal reports developer XI. I am getting the following error while trying to update my product.

The Update Service does not recognize this product. Please contact your software vendor for updates to this product. Error 13001: Product Not Registered with the Update Service.

I am a local administrator on my machine. My OS is Windows XP Pro SP3. The product has been registered. The About Crystal Reports window says:

This product is registered to: OU-TULSA

Registration Number: Keycode:

Please provide a fix to this problem. We are evaluating using this product or SQL Server Report Services, which is free.

Thank you,

Mark Molinari

Edited by: Don Williams on Jul 8, 2010 7:34 AM