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Jul 07, 2010 at 06:14 PM

Service Desk Message from Portal


I enabled the iView for the support message to be sent from my portal. However, it does not show in the iBase. My SMSY is updated and shows the Java system components. How do I get the service desk to see the portal. I am running EP 7 with NW 2004s backend. Solution Manager is 7 EHP1.

Note: There is no installation number or system name showing in portal system info. I suspect this is the issue.

Does anyone have ideas?