Crystal Reports 2008 Version 12.3.0.601 Crashes w/APPCRASH, crdb_sforce.dll

[Former Member]

Hello everyone,

I am testing the upgraded of our Crystal Reports version 12.1.3.1028 to Service Pack 3 on a local workstation which runs Windows 7 and connects to Salesforce. I receive this error in Crystal Reports when running some reports, but not all.

Problem signature:

Problem Event Name: APPCRASH

Application Name: crw32.exe

Application Version: 12.3.0.601

Application Timestamp: 4bd05d31

Fault Module Name: crdb_sforce.dll

Fault Module Version: 12.3.0.601

Fault Module Timestamp: 4bd04f7d

Exception Code: c0000005

Please help me to understand what is causing these few reports to error.

[Former Member]

In an effort to resolve the problem I have created a test system on my local Windows 7 workstation to replicate our production system. I have applied service packs all the way up through version 12.3.0.601 and while trying to execute the reports that present the problem, I still receive the following errors.

Problem signature:

Problem Event Name: APPCRASH

Application Name: crw32.exe

Application Version: 12.3.0.601

Application Timestamp: 4bd05d31

Fault Module Name: crdb_sforce.dll

Fault Module Version: 12.3.0.601

Fault Module Timestamp: 4bd04f7d

Exception Code: c0000005

Exception Offset: 000260da

OS Version: 6.1.7600.2.0.0.256.4

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Clicking u2018 Windows can check online for a solution to the problemu2019 produces the following:

Problem signature:

Problem Event Name: APPCRASH

Application Name: crw32.exe

Application Version: 12.3.0.601

Application Timestamp: 4bd05d31

Fault Module Name: ntdll.dll

Fault Module Version: 6.1.7600.16385

Fault Module Timestamp: 4a5bdadb

Exception Code: c0150010

Exception Offset: 0008174f

OS Version: 6.1.7600.2.0.0.256.4

Locale ID: 1033

Additional Information 1: 65ad

Additional Information 2: 65ad32e6764235fd8ab502cb31467ec6

Additional Information 3: 9585

Additional Information 4: 9585d385007b70251a93ffb8ea8b9734

I have also changed the DEP setting to u2018Turn on DEP for all programs and services except those I select:u2019 and adding Crystal Reports to the list. This does not resolve the issue for us either.

Any help would be appreciated.

Thanks,

Gladys