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Key Figure Group in a Joined Data Source?

I am currently working on SLA reporting for our Customer Service organization whom use C4C as their ticketing system. The SLA Compliance Data Source does not have all the fields that I need (Team/Service Catalog/etc), so I am looking to create a joined data source with "SLA Compliance" and "Tickets". Simple enough, right?

After creating the joined DS, I noted that the Key Figure Group of "SLA Compliance" (which is assigned to the SLA Compliance DS) does not pull in as an option in the Joined DS. Am I missing something? Is this not supported?

Looking for some insight. Thanks in advance

Don

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  • Posted on Feb 19, 2019 at 07:41 PM

    Hi Donald.
    Good day!

    No, you are not missing something, it is designed behavior of Group key Figures. This is not currently supported to be used in personalization.
    This is a feature created specifically for some standard SAP Data sources/Reports.

    I would suggest you to re-create these key-figures checking their documentation.

    Hope it helps.

    Best regards.

    Mirelle Freitas.

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