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Former Member
Jul 07, 2010 at 11:51 AM

return process



I have a question regarding a return process.

A customer make a complaint regarding 10 pieces of material X. He only returns 1 piece to us to investigate. We then create a return sales order of 1 piece.

After our investigation we send the material back to our vendor. The result of the investigation is that we need all pieces back (9 pieces). Then we have to make an aditional return order of 9 pieces and a retur purchase order to our vendor.

This means that we have to repeat the proces twice.

Is there another way to handle this?

Best regards

Jesper Dueholm