return process

[Former Member]

Hi

I have a question regarding a return process.

A customer make a complaint regarding 10 pieces of material X. He only returns 1 piece to us to investigate. We then create a return sales order of 1 piece.

After our investigation we send the material back to our vendor. The result of the investigation is that we need all pieces back (9 pieces). Then we have to make an aditional return order of 9 pieces and a retur purchase order to our vendor.

This means that we have to repeat the proces twice.

Is there another way to handle this?

Best regards

Jesper Dueholm

[jpfriends079 · Accepted solution]

You can tcode MB0A for Return delivery MM.

See, generally, it is not possible to do the vendor return without any document reference. You have to do the vendor return with reference of

- PO (161 Mvt.type)

- material document reference (122 Mvt.type)

- Reference to Delivery note (122 Mvt.type).

1) If the PO / GR is known then one can use Return delivery (122 Mtype).

There are two options

A) Return delivery Without SD Delivery

B) Return delivery With SD Delivery

2) In case PO / GR is not traceable then one can send material back using "RETURN Purchase Order " Functionality (161 Mtype)

Again there are two ways

A) Purchase Return with Delivery

B) Purchase Return Without Delivery.

Hope this can assist you in understanding.

Thanks & Regards

JP