Skip to Content
avatar image
Former Member

No Customer characteristics mapping in reporting function

when I open my editable report and click “add fields” button , I can’t find the relevant field such like ”Customer” in the list .I checked the characters in the datasource but still can’t find the “ Customer” character.

all the education reports need this fields, but there's no customer characteristics mapping in reporting function, and we cannot add this fields into datasource, please refer to attchment.
I can provide two reports information, but not only this 2 reports need customer fields.
Report Name:Education - Volume Report - Team Report; Education-Ticket Volume Report
Report Source Name:Ticket Time Points and Contact Party; Education reporting
Stepts to reproduce: we cannot add this fields into datasource

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

1 Answer

  • Best Answer
    Dec 02, 2016 at 06:03 AM


    If Characteristic 'Account' is included in the report,you can get the customer name & ID from the same field.

    What exact you are looking for in the report output?



    Add comment
    10|10000 characters needed characters exceeded

    • Former Member


      we need "Customer" character , we have searched it in the datasource but can't get it, i have load a file which shows what i am looking for,the below charater in red box is what i need, but there is no exact character represent it.