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UWL not appear - SAP inbox also did not had the leave request.

We are having problem with our portal.

When submit leave, the leave request is not appear in the sap inbox, thus is not appearing in the UWL.

Our workflow is just using the standard workflow WS12300111 with the agent is set as general

I read some in the forum and that guy solve because The RFC destination background user was locked.

How to check this? Or is it anywhere i had miss.

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    author's profile photo Former Member
    Former Member
    Posted on Jul 07, 2010 at 08:16 AM


    When you create the leave request, do you get any work items in SWI1 (=does the workflow even start?). If yes, try to open the log and find possible error messages there?

    Check SWU3 also - is the RFC destination green? Also check that WF-BATCH user is not locked?



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    • Former Member Former Member


      This is now actually a workflow problem - not an UWL problem that much. It is clear that there is something wrong in the workflow, since the work item does not arrive to business workplace. Check the approval task TS12300097 and see if it is also a general task. If not, set it as general task. => Every user is then able to execute the task. You might later want to restrict this with some role(s)...

      >I had read in this thread. It said that

      >"UWL by default only shows the r3 workitem tasks and not the r3 inbox If you also need to show the r3 inbox in your UWL........"

      >Is it true that UWL is just ready from the workitem tasks document?

      >ESS Error in EP for Working time --> Leave Request.

      This sounds just nonsense. Or at least is not very clearly explained. You can use UWL for the work items. If you want to display the "notifications", then you will need the Sonic connector. But this has nothing to do with your problem.

      >Another thing, is the standard workflow WS12300111 must successfull send email 1st then it will appear in the UWL.

      >In SOST the mail send is fail, our basis will fix it next week, so i just want to confirm the the UWL will appear after the email is successfully send.

      The email sending will not have an effect to the workflow. Just first try to make the work items to appear in business workplace. Then when you have them there, you can start looking if they appear in UWL and if you will have a problem there.



      Edited by: Karri Kemppi on Jul 8, 2010 9:54 AM

  • author's profile photo Former Member
    Former Member
    Posted on Jul 07, 2010 at 04:06 PM


    To check the RFC destination user, please see the steps in note number 1133821.

    Some people use the UWL_SERVICE user for this task. Others use another user that has the authority as the UWL_SERVICE user.

    1. Open the Visual Administrator.

    2. Navigate to the Cluster -> <INSTANCE ID> -> Server <SERVER NAME> ->

    Services -> Destinations.

    3. Double click on Destinations node.

    4. Under Destinations select RFC node.

    5. Click on "New" button.

    6. In the "Enter destination name:" input dialog give as destination

    name the following: <SYSTEM ALIAS>$<UWL CONNECTOR TYPE>

    (e.g.: BXTCLNT100$WebFlowConnector )


    7. Fill in the following fields: System ID, Message Server, Logon Group,

    Language, Client, Username, Password. The other fields remain default.

    (Make sure the user you specify has "SAP_BC_UWL_SERVICE" role assigned.

    This is needed to fetch the technical informations from the backend.)

    8. Click on the "Save and Test" button

    9. "Successfully connected to system <SYSTEM ID> as user <Username>"

    info dialog has to appear.

    10. In other cases check the settings again and check the connection to

    the backend system.

    Also another thing to check is that you have the system set up in the UWL administration.

    Log on to the portal and go to

    System admin --> system config --> Universal Worklist and Workflow --> Universal Worklist administration.

    Check first that you have set up the system here and also in the system landscape directory in the portal.

    If you have done both of these steps, navigate to the UWL main iview that youare using. At the context menu (looks like this ---



    on the far right hand side of the page, click on the context menu and display connection status. Do you receive an error next

    to the connectors status? Or is it successful?

    Beth Maben

    EP - Senior Support Consultant

    AGS Primary Support, Business Suite & Technology

    • Please see the UWL Wiki @ ***

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