CRM_DNO_MONITOR: Few Status is greyd out in change mode
We are facing an unusual problem in our solution manager system.
We are unable to change the status of service desk ticket.
There are having 7 status.
2. Customer action
3. Sent to SAP
4. Proposed solution
5. Dev in progress
6. Discussion pending
currently the ticket is in "In Process status" now we want to change it
to "Customer Action", but its greyd out. Not able to select the
status "Customer Action".
Please help...Our SLA report is getting distubed coz of this.