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Former Member
Jul 07, 2010 at 06:39 AM

CRM_DNO_MONITOR Status problem


CRM_DNO_MONITOR: Few Status is greyd out in change mode


We are facing an unusual problem in our solution manager system.

We are unable to change the status of service desk ticket.

There are having 7 status.

1. New

2. Customer action

3. Sent to SAP

4. Proposed solution

5. Dev in progress

6. Discussion pending

7. Confirmed

currently the ticket is in "In Process status" now we want to change it

to "Customer Action", but its greyd out. Not able to select the

status "Customer Action".

Please help...Our SLA report is getting distubed coz of this.