SAP HR Tickets

[Former Member]

Hello professionals,

i am an SAP HR Consultant.. i feel like shifting myself to support but dont knw hw the tickets will look like how to use the tool thru which it comes and how to deliver it.. i am techinically strong but i cant go and sit in support without basic knowledge. so can anyone help me in give me some HR related tickets and hw it come into me thru Opas/citrix and hw i have to respond.. if u can share me some screenshots it would better understandable for me..

waiting for repl

Reg

Anbu

[Former Member]

Hi,

It is totally depending on your client. First check which tools your client is using for support. Some tools are HP Service Desk, ISM, Perigrin etc. In support there would be priority of the tickets. Based on priority you have to give resolution. In maximum case issue may be with wrong data. Sometimes in Code, Configuration error.

Sandip

[Former Member]

ya i understant but fine wrong data, code and config error.. but if u could send me some screenshot or wat are all other error comes in and SLA i agree to it.. but if u could help me with some more tickets and procedure for solving it would be better for me