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Former Member
Jul 06, 2010 at 12:12 AM

Service desk and issue management


Hi experts

Probably this sounds easy but I'm lost here, I configured service desk and users will create support messages via service desk when they found a problem. However after reading more and more about solution manager I found that the "Issue Management" scenario is a great tool for project management and tracking issues too because you can create one or several tasks for an issue or top issue and assign those tasks to several processors, also you can create change requests for an issue, etc and everything is linked to the issue, so let's say that a user creates an incident complaining about a poor performance in a report, is there a way to create an issue for that and link it to the incident?, or what would be the process flow for this using service desk and issue management?

Thank you