Email is not triggering in status 'Customer action' and 'Solution Provided'

[sultan516]

Hi,

We are facing an issue, If 'Reported By' and 'Contact Person' is the same person email is not triggering at Customer action and Solution Provided status.

However, If I change Contact person it works perfectly.

Can you please help me what could be the issue

Regards

Sultan

[sultan516]

Issue is Solved, Explained in below Note.

621183 - Partner-dependent actions do not work