Skip to Content
author's profile photo
Former Member

BOC & Successfactors connection

Hello everybody,

I am connecting BusinessObjects Cloud (BOC) with Successfactors (SSFF) but when I try to make the connection, BOC tenant gives the next error message “Unable to connect to SuccessFactors. There was an error with your user name/password combination. Please try again”.

  • 1.I have registered the Oauth2 client application in SSFF (Manage OAuth2 Client Applications) and generated the API Key & .pem certificate.
  • 2.I have set up the SSFF user privileges (SFAPI Login & OData).
  • 3.On BOC when I create the connection I put the Service URL based on our SSFF DataCenter ; the SSFF user, the API Key (generated in SSFF), the .pem certificate (generated in SSF) & the SSFF company ID… BOC tries to make the connection but gives the above error.

By the way I have succesfully tested the OData connection in with the SSFF user.

Does anybody have an idea about what could be wrong?

Do I have to configured anything else on BOC & SSFF?


Add comment
10|10000 characters needed characters exceeded

  • Follow
  • Get RSS Feed

2 Answers

  • Best Answer
    Posted on Dec 20, 2016 at 08:28 PM

    Hi Samuel,

    Any luck?

    The user needs:

    1. The User ID must belong to an administrative user in SuccessFactors and have Admin access to OData API and Manage OAuth2 Client Applications permissions.
    Add comment
    10|10000 characters needed characters exceeded

  • Posted on Dec 01, 2016 at 10:52 PM

    Hi Samuel,

    No the steps you performed in the online help are all that's needed.

    Can you check if if there are any errors generated in the System >> Monitor > trace tab ?


    Add comment
    10|10000 characters needed characters exceeded

    • Former Member

      Hi John,

      The trace only shows the same error:


      On BOC it is necessary to add the SSFF DataCenter IP address? configure any whitelist in SSFF?

      Another question, on BOC, the connection to SSFF could be created with a user with any kind of privileges or should have a specific one?