Default ship to party in the Interaction Record

[janakiram_lakkapragada3]

Hello experts,

We are doing a SAP CRM 7.0 Implementation for a global health care giant. I am specifically working on Account & Contact Identification and Interaction Record.

Steps being done are:

1. Confirm an account first (Say no 1)

2. Confirm one of the contacts next (Say no 3)

3. Select Ship-to from the drop down (We have four ship-to's 6,7,8 and 9). Say we confirmed ship-to number 9.

Once we hit the confirm button and complete the process we head to the Interaction Record.

In Interaction record partners it shows 1 (as Sold-to), 3 (as Contact Person) and it always shows 6 (as the confirmed Ship-to) irrespective of the ship-to number you confirm.

I checked the partner determinations and access sequences, tried different combinations of the same but it never works. It always confirms the number 6 Ship-to irrespective of the original Ship-to you confirm.

Can anybody help me on this?

Cheers

Jack

[former_member206299 · Accepted solution]

Hi ,

In this case u can go ahead read the ship to from the Account Identifiaction screen and default this value to the ship to field where u want.This can be done through web UI programming if its not happening through configuartaion.

Regards,

Sijo

[janakiram_lakkapragada3 · Accepted solution]

Sijo thank you so much for your reply. I guess thats the way we are heading towards as we found there's nothing you can do from the config. Now we are trying our luck through customer development.

Thank you so much for your reply.

Cheers

Jack

[Former Member]

I haven't tried setting this up, but when you select the ship to on the confirmed partners section you should have some options to the far right under Partner Function (Main Partner, contact person, Reporter on behalf) you may need to configure a new option here for your ship-to then build a new step in your partner acces of the interaction record to look for this partner function.