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Former Member
Jul 02, 2010 at 07:41 AM

Unlinking an InteractionRecord from a Service Ticket.


Hi Gurus,

I would like to find out if it is be possible to remove the link between an InteractionRecord and a Service Ticket? In our scenario whenever we create a service ticket an interaction record will be created automatically along with the service ticket. But it is not happening all the times. Some times Interaction record won't be created along with the service ticket. Can any one tell me why this happens like this?