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Synchronization Issues with Multiple Agentry Clients on IPad

Hi Experts,

I have a scenario where the User has 2 Agentry clients installed on Ipad - one pointing to PRD and the other to TEST. But, for some reason, the data gets mixed up after synchronization. The Test Data is shown in Production client and sometimes vice-versa. If we re-set the client and synch again it works but only until the other app is synched. Once done, the issue pops up again randomly. This happens occasionally and it is really difficult to derive a pattern on why and how this is occurring. Has anyone faced such an issue ? What could be the cause and probably solutions to resolve ?

Regards,

Naresh

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2 Answers

  • Posted on Feb 08, 2019 at 04:28 PM

    Naresh,

    Based on your experience, it may seem like the database that the Agentry client resides in the iOS device is in the same location. The reason for this is that there is no control on which directory it gets saved. It is technically tied to an application where iOS saves it. So if you have two clients (Test and PRD) and it is marked by iOS as the same application then it gets stored in the same area.

    If I compare this to the deprecated Agentry Windows Mobile CE, the typical installation of the device will store the database into a known directory. If a customer wants to create two clients on the WinCE they had to manually move the executable into a different directory and create a special shortcut (Windows CE shortcut) to point to that directory so that running a TEST and a PRD system may work as they exist in different directory. Now if we compare this to the IOS OS, there is limited way from an out of the box installation to control where the files are saved unless you can do the same technique using ITUNES to work with manually creating the directory and how the app points to that directory.

    This is just my opinion. Other customers/users may try to suggest their experience tied to but not limited to: IOS Branding techniques, rules in IOS and others.

    Regards,

    Mark

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  • Posted on Feb 11, 2019 at 09:02 AM

    Hi Mark,

    Thanks for your response. I'll investigate further based on your inputs. I've also found a Note 2210684 which points to a similar issue but for 2 different applications on IOS.

    Regards,

    Naresh

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