order status (from invoice)

[cathy_liang]

Hi experts,

I have gone through the relevant thread in the forum but fail to solve the issue below. Plz help. Many thanks.

Issue: Order status remains being processed even its billing document has been released to accounting.

Request: Order status show completed when order qty has been full reference in delivery.

Background: Order type A is created with reference to invoice F2. "Completion Rule" in item category for A is marked B. In VTAF (from F2 to A), "Pos./neg. quantity" is marked + & "Update document flow" is marked X. In VTLA (from A to delivery), those 2 settings have been maintained as well.

[Lakshmipathi · Accepted solution]

Order status remains being processed even its billing 
   document has been released to accounting

Even if the accounting document status is "Cleared" in document flow, order status will remain unchanged which is a standard behaviour. If you want to change this standard function, you have to assign Reason for Rejection for that sale order so that the status will get changed to "Completed".

thanks

G. Lakshmipathi

[cathy_liang · Accepted solution]

Dear Lakshmipathi,

The standard behaviour is due to order creation with reference to billing document? Or, other reasons?

Again, thanks for your valuable advice.

[Lakshmipathi · Accepted solution]

The standard behaviour is due to order creation 
    with reference to billing document?

Even if you create a sale order without referencing any document, what I said above holds good. This means, the status of sale order will remain as "Being Processed" even if the account document is cleared. If you want to change the status of sale order to "Completed", then you should assign Reason for Rejection.

thanks

G. Lakshmipathi

[cathy_liang · Accepted solution]

Hi Shambhu, Lakshmipathi,

Plz let me clarify my issue. The document flow is sales order -> outbound delivery -> invoice (F2) -> returns order A -> returns delivery -> RE.

My request is to make returns order A completed if returns delivery qty is equal to returns order qty. U know, if creating order without any reference, order status show completed when order qty is fully delivered. Thus, I could not understand what Lakshmipathi mentioned "standard hehaviour".

By the way, the information of my system configuration can be found in my first thread, for e.g., "completion rule" B has been set in item category for returns order A.

Looking forward to your advice.

[Lakshmipathi · Accepted solution]

Even for return sale order, the status would remain "Being Processed" unless and until you maintain Reason for Rejection. This is also after taking into consideration your item category has "B" for Completion Rule in VOV7 for your return item category.

thanks

G. Lakshmipathi

[former_member266852]

Hi Cathy.............

First of all untill you fully referenced the order quantity into billing system will show order status as "Being Processed" if any unbilled quantity remain either u billed it or assign "Reason for rejection"

Second check following settings : In VTFA with your order to billing check in your item category "Billing quantity = A" and " Postive Negative quantity as "+"

Third check your Item category detail screen : VOV7, completion Rule should be as "B"

Regards

Shambhu Sarkar