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Error ONS1024 in attempt to send email to enrollmented devices on Afaria Clound

Dec 01, 2016 at 07:18 PM

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Hi experts,

I am facing an error with Mobile Secure on cloud, when I try to send an email to enrollmented devices. We don't use an on premise installation of Exchange. We use the Exchange from Office 365 platform.

After I use the command to send an email, when I check the server log I always get the following message error: ONS1024: Error sending SMTP message to client EXAMPLE@EXAMPLE.COM. The request failed with SMTP message: SendEmailMessage: SMTPServer value not set in Registry: Software\Afaria\Afaria\Server.

My question is: Where should I configure this SMTP server in Afaria Cloud?

In the MS Exchange area, I tried to add a SMTP connection but even with the successfully test connection, I still get the same error.

ms-exchange.png

ons1024.png (23.5 kB)
ms-exchange.png (104.8 kB)
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2 Answers

Michael Loop
Dec 08, 2016 at 02:29 PM
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Please see this KBA.

Regards,

Mike Loop
Senior Support Engineer
SAP Product Support

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Francisco Nery Santana Neto Dec 19, 2016 at 07:14 PM
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Hi Mr Loop, First of all, thanks for your time and support.
The problem is that I think that we're using differents versions of Afaria.

My version is on cloud. It's a service of HCP called MOBILE SECURE. In the configuration of my server there isn't the option tha is shown in the KBA tha you sent to me.

In the image below there is the configuration page of my server. I have only one configuration option:


server-options.jpg (104.8 kB)
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