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Feb 01, 2019 at 02:22 PM

Cannot change serial numbers

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Hello all :)


We received 60 of materials SMN 121545 with the wrong serial numbers and they are in stock now. We need to add a prefix to the serial number.
We attempted to do a cycle count to change the serial number and received an error "System status ESTO is active" and "System status EDEL is active".
We attempted to use IQ02 to change the serial number and received an error "System status ESTO is active" and "System status EDEL is active".
We managed to change the status to ESTO and when we attempt to change the serial number we get an error "Serial number L13036624 already exists for material 121545". Backing out the receipt is not an option at this point.

Please help in this situation!
Thanks in advance!