We have implemented the serverside groupware integration with CRM 2007 and Exchange.
Usually the appointments in Outlook are created with category
"CRM_ACT_001". Unfortunately some Mobile Phones (like the iPhone) are not
able to set the category of an appointment.
Our users usually create their Outlook appointments on their mobile.
So we had to customize the GWAdapter to let through all activities from
groupware (without filtering for the category).
To do so we changed the spro entry "Maintain Groupware Object Selectionand Retrieval":
- From: ACT Categories CRM_ACT*
- To: ACT Categories *
Unfortunately this causes a lot of problems:
- The category of the activity in CRM got deleted everytime you change the appointment in outlook.
- When you set a meeting in Outlook to "private" the activities in
CRM AND Outlook are deleted automatically.
Does anyone had similar problems? How can you synchronize the calender on the mobile phone with CRM?
Thanks in advance.