Problem In Generating Survey URL

[Former Member]

Hi Experts,

I have Created Questionarie in Survey Tool for CRM(7.0), Saved and Activated the Survey. I am trying Generate the URL for that i have selected Get Option and Send Option as bsp but when i selected Get File and Send File it is showing Blank means I am unable to select the files, hence not able to crete URL for the Survey. Please Help me that where i am missing. Kindly Help me with Process Steps

Your Help is highly Appreciated and Rewarded

Thanks,

Satish

Edited by: Prasanna Satish on Jun 28, 2010 1:36 PM

[Former Member · Accepted solution]

Hi

The Get File and Send File are for the XML files in which you defined the URL parameters.

From the toolbar, select Survey Repository -- Parameter XMLs . Choose bsp.

Export the file CRM_SVY_BSP_SYSTEMPARAM.XML to your system and rename it.

Open the file in textpad and enter your server name, port in the respective parameters and save.

Import this file back.

When you click the Generate URL icon enter this file in the Get File and Send File fields of the pop up. Click the Generate URL button.

You will get the survey URL in the Survey URL field.

[Former Member · Accepted solution]

Hi Reba,

Thanks for your reply. I have done same as you said but still the problem remains same. Can u kindly tell me where i am missing?

Thanks,

Satish

[Former Member · Accepted solution]

Hi

Ensure that you have entered the server name, port , client in both the Action parameter as well as the AccessURL. Verify you are using https. The port should be 443.

Reba

[Former Member · Accepted solution]

Hi

I did exactly as u said. but still I am unable to Select the files. Can you please tell me is there any configuration is required for this.

Kindly Suggest Me

Thanks in Advance

Satish.

[Former Member · Accepted solution]

Hi,

Could you kindly let me know where/how can I get the Port details.

I have navigated BSP under Parameters in the Survey Repository. Can't I maintain Port - 8000?

Reply awaited.

Regards,

Sri...

[Former Member · Accepted solution]

hi Stinath,

you can get the http port from SMICM TCODE under services menu.

regards,

Pedro

[anik_roy]

Dear Prasanna,

Is your question answered? If so, mark it as such and include any information on how you fixed the issue or provide input on what still needs to be clarified.

Thanks & Regards,

Anik Roy

SAP Moderator

[Former Member]

Please follow the below steps.......

<br>

Access the activity using one of the following navigation options:

<br><br>

<b>Transaction code</b> CRM_SURVEY_SUITE<br><br>

<b>SAP CRM IMG menu</b> Customer Relationship Management  Transactions  Settings for Leads  Questionnaires for Leads  Define Questionnaires<br><br>

<b>Creating XML Parameter File for CRM system</b><br><br>

1.From the application toolbar, choose Survey Repository.<br>

2.Open the tree structure Survey Repository - Parameter XMLs - bsp.<br>

3.Select the standard parameter file CRM_SVY_BSP_SYSTEMPARAM.XML with double-click and choose Export (F8).<br>

4.Rename the file, for example, to: CRM_SVY_BSP_SYSTEMPARAM_<systemID>_<client>.XML.<br>

5.Save the file to your local PC..<br>

6.Open the XML file with a suitable editor tool..<br>

7.Maintain the following coding, entering your host server, port, and client:.<br>.<br>

?xml version="1.0" encoding="UTF-8" ?

SurveySystemParam Action="http://<hostserver>:<port>//sap/bc/bsp/sap/crm_svy_server/survey.htm?sap-client=<client>" " Method="post" Enctype="application/x-www-form-urlencoded" AccessURL="http://<hostserver>:<port>//sap/bc/bsp/sap/crm_svy_server/survey.htm" IncludeStylesheetInOutput="true" /> .<br>.<br>

In order to identify the respective host server and HTTP port of your CRM system, open the ICM Monitor (transaction SMICM) in your CRM system. .<br>.

From the menu, choose Goto -- Services. .<br>

In the HTTP entry, you can find the data for the relevant host server and port..<br>.<br>

8.Save and close the XML file..<br>

9.In the CRM Survey Repository, select folder Survey Repository  Parameter XMLs  bsp..<br>

10.From the application toolbar, choose Import (F7) to import the modified XML file from your local PC..<br>

11.Double-click on the imported file and choose Check (Ctrl+F5). If the check is successful, you can continue; otherwise, check your coding as described in step 7..<br>.<br>

<b>Creating Survey URL</b>.<br>

12.Choose Back (F3) to get back to the Survey Suite..<br>

13.In the list of applications, open the component Leads..<br>

14.Select the appropriate questionnaire used for customer information request (e.g., BP_INFORMATION_EN) with double-click..<br>

15.Choose Generate URL (CtrlShiftF1)..<br>

16.In the dialog box, select the following values using input help:.<br>.<br>

<b>Field name User action and values</b>.<br>

Get Option bsp.<br>

Get File CRM_SVY_BSP_SYSTEMPARAM_<systemID>_<client>.XML.<br>

Send Option bsp.<br>

Send File CRM_SVY_BSP_SYSTEMPARAM_<systemID>_<client>.XML.<br>.<br>

17.Choose Generate URL (F6)..<br>

18.Choose Test URL (F2)..<br>

19.Copy the generated survey URL from field Survey URL..<br>

Edited by: MSVKRI on Aug 24, 2010 2:27 PM

[Former Member]

Hi,

Just follow the steps mentioned in below Building blocks for creating survey URL.

Find [Link|http://help.sap.com/bp_crm70/BBLibrary/Documentation/C22_BB_ConfigGuide_EN_DE.doc#_Toc244054415] for more details.

Regards,

Dipesh.