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Former Member

E-Mail issue in EIC

Hi Al,

I have made all the setting for EIC and have activated the required services.I have executed the workflow

WS61000004 and have done a test one to see if the mails are reaching the agent inbox.

When I select the Inbox in EIC and give the task type as E-Mail I am able to see all the mails but I am not able to process it as its an error which says unable to read mail and also

An error occurred during event processing in view InboxResultView_VP.htm

An exception has occurredException Class CX_SY_REF_IS_INITIAL

Text: Dereferencing of the NULL reference


Include: CL_HREIC_IB_ENTITY_WI_VP======CM003

Source Text Row: 20

Kindly help on this



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2 Answers

  • Best Answer
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    Former Member
    Jun 28, 2010 at 11:36 AM

    Is this only happening when you process an e-mail or also when you create a new activity from scratch?

    Can you give me some more info from transaction: CRMC_IC_RTFRAMEWORK.

    Did you create a runtime framework with:

    Component set: HREICVP

    Application: HREIC_RT_REP_VP



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    • Former Member Former Member

      In Tcode: CRMC_IC_RTFRAMEWORK create a new runtime framework profile, for example: ZEIC

      Component Set: HREICVP

      Separate Display Mode: Off

      Application IC_BASE

      View Set Name workViewSet

      View Area Name workViewSetArea

      RT Rep.Src.Type

      Application: HREIC_RT_REP_VP


      History Type: Simple History Stack

      Operation Mode: Automatic Recording of Changes in Work Area

      In Tcode: CRMC_IC_MAIN i assume you have created your own Interaction Center WebClient profile.

      Assign Function profile: Runtime with the new runtime framework profile (ZEIC) to your interaction center webclient profile.

      Try again... Is this working?

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    Former Member
    Jul 01, 2010 at 11:47 AM

    Please close this message if problem is solved. Thank you.

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