Cancelled down payments (milestone billings) appear on final invoice

[greg_gokey]

We use milestone billings(billing type FAZ) on our sales contracts.

We create the billing document (VF04) for the down payment (creating a noted item in FI) and receive payment from the customer (transaction F-29) against the request.

Occasionally we have to refund the down payment temporarily (delay in delivery), so we reset the clearing document (FBRA) and cancel the billing document (VF11).

When we re-invoice that line item, receive payment and create a final invoice (document type F2), the final invoice shows all down payments - even those which were refunded and cancelled.

I believe this is an issue in our SD configuration (I am a FICO specialist) but am unsure what to look at.

Please help. I have all the steps and screen shots in a word document if that will help.

[Lakshmipathi]

so we reset the clearing document (FBRA) and cancel the billing document (VF11).

Once the billing document is cancelled, have you executed F-32 to clear the amount manually?

[fel_me]

This has been open a long time, however we have a simlilar issue with one of our companies.

They use a lot of billing plan with down payments, and often these downpayments need to be cancelled and reissued.
On the final invoice all the cancelled down payments still show up. The error prevents the users from saving the invoice, unless in one of the down payment positions the AZWR amount is cleared.

My belief is that the FI department is not reversing the down payment the correct way, and therefore it remains open. Unfortunately I was not able to find a documentation on how to reverse the paid downpayment in the correct way.

Maybe it is possible to describe the correct way or point to a manual where this is described? (ECC 6.0)

Thanks in advance,

BR