C4C Item SkillsCollection not filled in events

[bodo_koerner]

Hello.
from 1811 on the ticket item has included an entity "SkillsCollection".
Reading this in an event during development of an interface we found this entity empty even if skills are filled in the item level.
Question: How can we access the skills defined for an Item ?

[bodo_koerner · Accepted solution]

Hello,
the issue was, that the access to the data has changed.
Actually we access the data after some investigations.
Surprised that the acess to data can change without any information.

Bodo

[adrianlavan]

Hi Bodo,

Ap;logies for delay in responding to this issue. Has your issue been resolved? If the value is present in the UI but not during debug then perhaps there is an issue that needs to be looked at. If your issue is still relevant, I would suggest to raise an incinde to deal with this issue.

Kind regards,

Adrian

[bodo_koerner]

Hi Adrian,
yes I know this BO and the entity, but the entity is not filled with data during runtime.
When a ticket event is used to read ticket data the SkillCollection is empty.

Kind regards,
Bodo

[adrianlavan]

Hi Bodo,

The BO related to Tickets is ServiceRequest. Checking the Repository Exploere in your SDK ( View -> Repository Explorer) for this BO I can see that the association 'SkillsCollection' is present. Selecting this will show that it is released publically but write access is not provided. You can create an extended BO from your SDK for Service Request and access the value but keep in mind that write access is not provided..

Kind regards,

Adrian

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