SRM Approvals no longer working.

[Former Member]

Hi Everyone,

We are having a problem with our PO & COnfirmation approvals. These approvals that should be automatic are all in "waiting approval" status. I suspect we might be having the same issue with SC's, but it is harder to tell if we have the problem or if people have not approved the SC's.

Any help on how to troubleshoot this would be appreciated.

points for helpful answers.

regards,

[Former Member]

More info on this issue:

We eventually found out that the task was deactivated so we reactivated in OOCU so subsequent SC, PO & CONF are working, however the ones that had error while workflow was deactivated are throwing error: "No workitem id provided". We used function module BBP_PD_PO_STATUS_CHANGE_WF to change the status which allowed it to process to the backend, however

BBP_PD looks like this:

Workflow Item:                                         
Workitem-ID        000000000000                        
Task                                                   
Text                                                   
Status                                                 
Statustext                                             
Date               00/00/0000                          
Time               00:00:00                            
No Workflow Item Found

instead of:

Workflow Item:                                                                                
Workitem-ID        000021238440                                                                                
Task               WS40000014                                                                                
Text               SRM Approval Process for document ID 5700851862 (GUID: 4C28FA143DBD0111E10080009E344F8B)       
Status             COMPLETED                                                                                
Statustext                                                                                
Date               06/28/2010                                                                                
Time               09:07:25                                                                                
No Workflow Item Found

Any help on generating a workitem id so as to allow subsequent processing of this po is appreviated.

Edited by: Onyedika O. on Jun 28, 2010 3:38 PM

[Former Member]

Hi Onyedika

We are facing the issue, just wondering how did you resolve your issue. We are in SRM 7.0 SPS 9 - ECS implementation.

Any input is appreciated.

Thanks,

Mike

[former_member183819]

Hi

you must see what is the indeed status of cart via bbp_pd bus2121 and you can double confirm that really approved or not.

Ask WF consultant to see workflow log too...

--

status changes are very important - for example Manager indeed APPROVED , status of business object must be changed .

check howmany levels of approval required.

Muthu

[Former Member]

Hi there,

Confirmations at times will stay in status "awaiting approval" until they are sent to the backend.

go to se38 and Manually run update reports CLEAN_REQREQ_UP and BBP_GET_STATUS_2 and retest your system behaviour.

This should clear any unwanted entries from table BBP_DOCUMENT_TAB.

Hope this helps,

Kind Regards,

Matthew