Email Generating twice for Single status change for Incidents in SOLMAN

[former_member584636]

Hi Experts,

While changing Status (In process, Proposed solution, Customer auction, etc.,) in solution manager incidents the Email was triggering for twice for single status change. I checked in standard configuration, the same two time email is triggering.

Where should i need to check for stop this twice mail generation, as i need single mail need to be generate for a status change.

[RajeshKumarR]

Hi Praveen,

I observe that Schedule Condition is not configured for 2 Actions, ZMIN_STD_MAIL and ZMIN_STD_MAIL_PROCESSOR. It shows as No Condition (Seen as fulfilled). The same is true for standard.

Please configure the Schedule Condition as per your requirement.

Regards,

Rajesh

[RajeshKumarR]

Hi Praveen,

Check the Action Profile assigned to your Transaction Type. Below I have shown for the standard SMIN

Check for that Action Profile in Transaction CRMC_ACTION_CONF as stated by Garcia earlier.

Also check under the Actions Tab of the particular Incident number, the list of Actions executed and their status.

Regards,

Rajesh

[former_member584636]

Dear Rajesh,

Thanks for your reply. i have checked the configuration. it is like as you mentioned. But the same issue is their.

[former_member584636]

I also checked the Incident number action tab. it shows only Email to reporter option.

one more thing is i have deactivated the Mail Sending option. But after that also the same two mails were triggered.

[RajeshKumarR]

Hi Praveen,

Could you please check the recipients of the mails - are they same or different?

Regards,

Rajesh Kumar

[former_member584636]

Dear Rajesh,

It is same mail.

[BGarcia]

Hi Praveen,

I guess that email is triggered by an action. If so, maybe you have that action duplicated in your action framework.
Try to open CRMC_ACTION_CONF, select your action profile and check if you have any action duplicated.

Kind regards,
Garcia

[former_member584636]

Dear Garcia,

Thanks for your quick reply. But Could you please provide more explanation of which possible action were duplicated. Because in Standard SMIN Transaction type itself if we create incident it triggering two mails. So explain which action profile should i look for duplicate. If possible please provide screen shot for more understanding.