canu00B4t open a query

[Former Member]

Hi experts,

one of my customer can´t open a query with the BEx analyzer. We are using BW 7.0 and frontend 3.5.

When the user tries to open any query on our bw test system nothing happens. No message, no error. Just nothing.

On our productive system the user can open the queries without any problems. With the same frontend on the same computer.

Any other user can open a query on the test - system on the same workstation.

Maybe some authorization issue?

I have started a trace and got the following informations:

10:19:52:272 CMOD - - - rstspc_prepare_f Parameter:

10:19:52:272 CMOD - - - rstscb_call_back Parameter:

Can anyone help me out?

Thx!

Regards,

Mario

[Former Member · Accepted solution]

Hi,

Ask the user update latest patches for SAP GUI so issue will solve.

Regards

Sivaraju

[Former Member]

Hi,

the frontend is installed in a citrix environment.

So the user can´t update the frontend for himself.

Many other users are using the same frontend via citrix and doesn´t have such problems like this one.

Any other ideas?

[Former Member]

Hi,

even some of my user dont have BI.7 BEx analzer they are also facing same prob. Ask your basis guy they will do this.

Regards

Sivaraju

[Former Member]

Hi,

thanks for your help - the problem is solved now.

It was a simple authorization error.

[Former Member]

Hi,,

Could you share the root cause of the issue and how you fixed...

Thanks and Regards,

Santhosh Kumar R