We have a user running Crystal Reports 9 w/SP7 on a PC with WIndows XP SP3. Crystal opens just fine, you get the welcome dialog box, however when you click on More Files nothing happens, alternatively if you go to File-Open, no window appears, nor does it work by clicking the shortcut. We have uninstalled, re-installed, updated, but yet cannot get the program to open files. If we go to his my documents folder directly and open up a report it is fine, and it is listed on the recently opened documents, but we are unable to open files from within the Crystal program. Any help would be greatly appreciated.