Hi,
I've had a long running problem with my keycode in Xcelsius 2008. I've tried various things suggested by my supplier, but nothing seems to work. I thought I'd try here to see if anyone else can help. The details are:
We are running Windows XP Pro SP3. I had Crystal Reports XI installed. We purchased Crystal Reports 2008 Visual Advantage, and were issued with a single keycode. When we installed Crystal Reports 2008 using the keycode, everything was fine. When we installed Xcelsius 2008 we used the same keycode, but the program seemed to bee in a trial version state (i.e. all the save options / most of the export options are greyed out).
We have changed the permissions on the registry to ensure that all users have full control in HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0.
We have removed the keycode from HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Xcelsius\Keycodes and restarted the application and entered the keycode when prompted.
We have removed the keycode from HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Xcelsius\Keycodes and entered the keycode directly into the registry.
None of the above actions have helped (we have tried them all repeatedly in various orders). I've had this software for about a year now, but am not able to use it. I am getting more than a little frustrated.
Can anyone offer any advice or help?
Many thanks
Steve Birch
Edited by: Steve Birch on Jun 24, 2010 12:57 PM