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Former Member
Jun 24, 2010 at 08:18 AM

Action container element of employee responsible


Hi experts,

We are using action in order to send mails, now it is working fine, the triggers is the status of our complaint.

But a new requirement is to use employee responsible as a trigger, so for instance our complaint has user X as an employee responsible and the we change the employee responsible to Y, then a mail should be sent.

So we need a container element that represents the employee responsible field, and we can not find it in the condition editor.

We need that container element so we can make the following expression:

Employee responsible = Y then we use a condition to send the mail.

Thanks in advance.