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Former Member
Jun 24, 2010 at 08:18 AM

Action container element of employee responsible

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Hi experts,

We are using action in order to send mails, now it is working fine, the triggers is the status of our complaint.

But a new requirement is to use employee responsible as a trigger, so for instance our complaint has user X as an employee responsible and the we change the employee responsible to Y, then a mail should be sent.

So we need a container element that represents the employee responsible field, and we can not find it in the condition editor.

We need that container element so we can make the following expression:

Employee responsible = Y then we use a condition to send the mail.

Thanks in advance.