We are using action in order to send mails, now it is working fine, the triggers is the status of our complaint.
But a new requirement is to use employee responsible as a trigger, so for instance our complaint has user X as an employee responsible and the we change the employee responsible to Y, then a mail should be sent.
So we need a container element that represents the employee responsible field, and we can not find it in the condition editor.
We need that container element so we can make the following expression:
Employee responsible = Y then we use a condition to send the mail.
Thanks in advance.