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Former Member

Campaign execution

Hi all;

I've a question. I create a target groups. When I associate this target group to a campaign and I start the campaign and i send by mail the questionaire, doesn't send the mail to the contact person from accounts.

Any subgestion to solve the problem.

I give all points.

Miguel.

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3 Answers

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    Former Member
    Jun 24, 2010 at 08:02 AM

    Hi Miguel,

    I think your workflow to run the batch job of the campaign has not been activated.

    To activate that, you have to create a user WF-BATCH with SAP_ALL.

    Go to transaction swf_auto and perform automatic workflow customizing for all of the top item.

    Run the campaign again and check whether your job is running.

    Cheers,

    Ly

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  • Jun 24, 2010 at 08:27 AM

    Hi Miguel - I assume the target group consists of Org onlys and you want to email to the contact persons of the Orgs BP in your target group.

    Options :-

    1) In the mktg campaign, in the 'Segments' tab, select the 'Functions' and enter the contact person functions you would like to target in this campaign. 'Functions' is the 4th column (just before the B2B column).

    2) In later CRM releases, in Segment Builder, there is an option to create a new TG containing only contact persons for a TG of Orgs BP.

    Cheers....Brian

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    Former Member
    Aug 03, 2010 at 11:47 AM

    Hi all,

    you can create your own infoset which allows you to segment on e.g.

    - all organizations with more than 500 employees

    - located in the US

    Then you want to have all contact persons of this organizations with function "Purchaser" and age higher than 35.

    That works with an own infoset you could create in transaction sq02.

    Anyway, the contact person (in focus now) would then receive the e-mail. The e-mail would not be send to both, the organization and the contact person.

    You could create two target groups in a profile group, one for the organizations and one for the contact persons and add the profile group to the campaign. Then all business partners would receive an e-mail.

    best regards

    Miriam

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