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SAP not supporting SAPgui Installation Server on VMWare ?


I thought I'd setup a new (test) SAPgui Installation Server using the latest 7.20 C1 in a Win2003 SP2 vSphere VM. I had a problem trying to update a workstation via the updater service it installs for which I could find no answers for so I decided to ask SAP if they could help. This was their response:

Dear Nelis,

Thank you for contacting SAP Active Global Support.

Unfortunately, SAP does not support virtual environments and it is

not planned in a near future.

For the supported software and hardware, please see note 26417.

Sorry for not being able to give you a more desirable response.

Kind regards,

Hugo Amo

Support Consultant

AGS Primary Support, Business Suite & Technology

Now, if I take a look at that note it doesn't even mention the SAPgui Installation Server nevermind the fact that it doesn't mention anything about it not supporting virtual environments either.

Any comments ?



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    Former Member
    Jun 24, 2010 at 10:43 AM

    Hi Nelis,

    this answer is just wrong. Happens sometime, sorry...

    If you have the ticket number for me, I'll put the case back on track.

    Kind regards,


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    • Hi Matthias,

      I have actually managed to sort out the issue now myself but was still surprised by SAP's response. You can check 514257 / 2010

      Thanks for the reply.