CUP Request Routing

[Former Member]

Experts,

Is it possible to route requests dependent on if there are SOD Conflicts or Not?

Currently, we are running RIsk Analysis as soon as the request is generated by the end user.

Ideally the configuration would work like this:

1. Conflicts: No; Route to B, C

2. Conflicts: Yes; Route to A, B, C

Thanks in advance.

Take care,

Kunal

[Former Member · Accepted solution]

Yes, Kunal. You can use the detor functionality in CUP workflow to route the request to different approvers when there is an SoD. Here is what you have to do:

1) Create a regular path with two stages B and C

2) Create a detour path with 3 stages A, B and C.

3) Associate the main initiator with regular path from Step 1.

4) Create a detour condition by going to workflow -> detour/fork so that when there is an SoD the request gets routed to detour path created in Step 2.

Regards,

Alpesh

[Former Member · Accepted solution]

Thank you, that makes sense. The only other question I had is if B and C are the Manager and Role Owner, would it be possible to have those approvals be simultaneous instead of consecutive?

Thanks,

Kunal

[Former Member · Accepted solution]

NO. You can not have simulateneous approvals between different stages. You can have simultaneous approvals between different role owners.

Regards,

Alpesh

[Former Member · Accepted solution]

Okay, good to know.

When I try and create the detour, path A is being followed by path B. So it's going B, A, B, C. When I'm creating the detour it only let's me select to put the detour after path B or C.

It won't let me start with A, is there a way around that?

Thanks,

Kunal

[Former Member · Accepted solution]

I am sorry but I am not able to understand. Detour is configured at stage level not path level. Please configure your stages correctly in different paths and the detour will let you set them up the way you need.

Alpesh