Skip to Content
avatar image
Former Member

AD and multidomains.ERROR FWM 00005


I have installed BO XO 3.1 SP2 on windows 2003 + default tomcat.

And i have a big trouble in configuring AD (+ SSO) for multi domains in diffrenet forests.

A have used a guide Configuring Vintela SSO in Distributed Environments - Complete.pdf

As a result the user in own domain, where BO is installed can login successful, even using SSO, but user from domain from other forest can't.

Bo gives an error:

Account Information Not Recognized: The Active Directory Authentication plugin could not authenticate at this time. Please try again. If the problem persists, please contact your technical support department. (FWM 00005)


in stdout.log

Commit Succeeded

What wrong?

May be it because of i'm loging to BO from a BO-server (in this domain) with the user from other domain like username(DOG)OTHER.DOMAIN ???


Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

1 Answer

  • Best Answer
    Jun 24, 2010 at 03:52 AM

    Search a coupld KB's on the SMP.

    1) advanced AD troubleshooting

    2) multiple forests

    The troubleshooting one will link to the forests. The 1st thought is that you do not have a 2 way forest trust. Or if you do then possibly the UseFQDNForDirectoryServers registry key may be needed.

    The commit succeeded indicates there was a successful AS request using the krb5.ini try logging in a client tool like deski, designer or CCM. If that works then additional info will be needed on the krb5.ini (also notd in the torubleshooting KB)



    Add comment
    10|10000 characters needed characters exceeded