on 02-03-2019 12:52 PM
Dears,
I would like to be determined the "Time Duration" based on Created & Completed the Service Ticket.
Designed the report but we are unable to determine the Time Duration in SAP C4C.
Please assistance on above. Thanks in advance.
Ranjeeth
Dear Ranjeeth,
I hope you are doing well.
It is possible to determine the Time Duration of a Ticket by following the below steps:
1. Go to Business Analytics work center and Design Key Figures view;
2. Click on New button;
3. Type a name and select a data source (i.e. Ticket);
4. Formula TIME([Completion Date]) - TIME([Created On]);
5. Click on Finish.
Sincerely, Elise Teixeira.
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Dear Elise,
Thanks for your input, but am added the new fields(Completion Date & Time and Creation date & time) at the service ticket. Based on this new fields(Characteristics) Time Duration should be calculated, not based on these key figures (TIME([Completion Date]) - TIME([Created On] ).
Thanks in advance.
Ranjeeth
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